How to Fix Cubase issues Elicenser and VSTConnect.DLL (Windows)

Creating music for your gaming projects and having Cubase issues with either the free trial or paid for versions of Cubase 13 or below? Well, here’s a solution that should fix the elicencer not playing nice even when you don’t have elicenser products installed. Or if you get a loading hang at the moment of VSTConnect.dll. Steinberg suggest that you disable elicencer using the following method.

  1. Press Windows button + R (same time)
  2. in the RUN window that pops up type or paste in – %appdata%/Steinberg/Activation Manager
  3. Press OK
  4. Open the Settings JSON file with NOTEPAD
  5. Delete everything and paste the following:

“asyncTokenRefreshThresholdMinutes”: 1440,
“autoActivateProductPackages”: true,
“enableELicenser”: false,
“environmentType”: “production”,
“exitPeriodKeepAlive”: 10,
“licenseStateRefreshTimeHours”: 18,
“licenseWarningExpiryTimeMinutes”: 5,
“logProductMappingQueries”: true,
“overriddenHumanReadableComputerName”: “”,
“remainingLeaseTimeRenewThresholdHours”: 168,
“removeUnresponsiveClients”: true

6. Press File then select SAVE.

This should work with a current install, but if you have upgraded it might start searching again for the elicenser. So, what we did is completely uninstall elicenser from our PC via add/remove programs. No restart was required. After this the VSTconnect.dll no longer hangs and it loads perfectly.

Hope this helps.

Written by: Rob Cram

Rob Cram has hundreds of video game reviews, thousands of articles under his belt with years of experience in gaming and tech. He aims to remain fair and free from publisher/developer influence. With his extensive knowledge, feels his gaming opinions are valid and worth sharing. Agreement with his views are entirely optional. He might have a bias towards cyberpunk.